Property Information France
- Star ratings generally reflect the quality and standard of a hotel but some choose not to be classified although they are often of a high standard and excellent value.
- Services and facilities tend to vary according to the price so bear this in mind when deciding where to stay.
- Bedrooms have at least a shower and wc. As rooms are allocated on arrival, specific requests for a shower or bath can be noted, but not confirmed.
- Supplements for sea views etc shown in euros are paid direct to the hotels.
- Room prices include breakfast. At some hotels dinner is also included - see description. When the 7 for 6 offer applies, dinner is not provided for the free night.
- A room for 3 will be a double bedroom with folding single bed. Family rooms are only suitable for 2 adults and 2 children - these are often larger double rooms with additional sofa bed or folding beds added.
- Children occupying a full size bed pay the adult rate, except at hotels where the offer applies. When this is the case a child under 12 stays free, if sharing a twin/double room with 2 adults - meals are not included.
- We do not charge for hotel accommodation for children under 4, unless they occupy a full size bed. We can request a cot for babies or toddlers, but these are not always available and a charge will be made by the hotelier - payable direct. It is recommended, and often cheaper and easier, to take a travel cot.
- If you book six nights or more at a hotel showing the offer the seventh night is free. This does not apply in July and August. The 7 night inclusive prices shown for these hotels already allow for this free night.
- At Christmas and New Year hotels may offer something special - a festive menu, and perhaps entertainment. An additional charge is made when this occurs. Prices and availability are on request only.
- The distances shown within descriptions are approximate and the restaurant closures are provided by our suppliers as a guideline - these may change without prior notice.
- There may be a charge for parking and leisure facilities. Some private and public garages cannot accommodate high vehicles such as large people carriers and Range Rovers.
- All accommodation has a fridge and cooking facilities and extras such as microwave, washing machine or dishwasher are listed. Keen cooks should read the descriptions carefully, as some apartments and chalets only feature a hob.
- A mezzanine is an open gallery, often used for extra beds but not ideal for youngsters with early bedtimes or the elderly or infirm as they are generally reached by steep stairs.
- Stairs may be steep or narrow and/or open tread - if so the description tells you.
- The maximum number of people that can stay in each property is shown in every description. Where it is shown as 4/6 it means standard beds for adults, plus smaller beds more suitable for children such as bunks.
- Cots and child beds are unlikely to be the latest model and will have been used by others.
- Bathrooms have a bath (usually with shower attachments) and shower rooms have a shower. Neither include a wc unless stated.
- Properties with satellite tv do not necessarily receive English speaking channels but will normally obtain an international sports and news channel.
- Gardens are usually informal, with grassy areas instead of neat manicured lawns. If they are enclosed, the description tells you.
- Barbecues, bicycles or games may be provided although they might show signs of wear and tear so you may prefer to take your own.
- Barbecues are not allowed at some of our accommodation except in dedicated areas. Where they are permitted, never be tempted to use a charcoal or barbecue grill indoors or in an enclosed area (such as tents) as this will cause a build-up of carbon monoxide.
- Some of the holiday facilities and activities detailed (especially swimming pools) may not be available outside the high season, and this is reflected in our prices.
- Cleaning is not included unless stated and cleaning products are not provided. At many properties an end of stay cleaning service is available at extra cost or may even be compulsory - this is detailed in the description. The amount payable is a set charge or an hourly rate as shown and payment is made direct to the host. In any case properties must be cleaned for the next occupants. If this is not done and you have not paid for the cleaning service, money will be deducted from your deposit.
- Where bed linen (sheets and pillowcases) and/or towels are provided or can be hired this is noted in the description and can be supplied at the price shown in euros per bed per change. Otherwise you will need to take your own. Also take tea towels. Blankets, square pillows or bolsters are always provided although at most British-owned cottages you will find English pillows rather than the traditional French square ones. If duvets are provided this is stated.
- Your accommodation will generally be ready for you to arrive between 4 and 6pm and you are requested to leave by 10am.
Villas with pool, Apartments and Chalet Camping
- Rental prices include power, water and heating unless otherwise stated. At campsites you may have to pay extra if you take a trailer as this takes up extra parking space.
- Clients staying at a villa with pool will need to pay up to €750 (credit or debit card details held). Your booking confirmation will show the exact amount payable.
- At all apartments, resorts and campsites the deposits payable on arrival will vary between approximately €100 and €800. This can be held by credit/debit card details being given except at some sites where only cash is accepted. In these cases, the amount will be a maximum of €300. Your booking confirmation will show the exact amount payable.
- When we are not completely specific about the types of beds (double, single, bunks etc) we have different combinations available. Please discuss your party's requirements with our reservations staff before booking.
- The apartment, chalet and villa complexes exterior and interior pictures are indicative of the style and type of décor and furnishings, but these can vary.
- We contract the chalets on campsites through third parties, not necessarily the campsites themselves, therefore the mobile home types may be different from those shown on other websites or brochures.
- Many activities such as tennis, golf, children's clubs etc cost extra and are paid for on site. Where we have been given prices these are shown and were correct at time of going to press but may change for the 2013 season. If a price is not shown a charge may still be applicable. Similarly the dates when facilities are available were based on information received during 2012 and may differ subject to weather, occupancy level, demand etc.
- Smoking is not permitted inside chalets and apartments but acceptable on terraces and balconies.
- Even though most apartments and chalets offer baby equipment for hire you cannot exceed the maximum capacity shown alongside each description.
Gites and Cottages
- We try and keep prices as low as possible and therefore you may need to allow for some extra expenses whilst on holiday to cover payment for linen hire, end of stay cleaning etc. Each description shows a utility charge which, if applicable, is payable at the end of your stay. This covers usage of electricity, gas or water over and above the allowance included in your rental.
- At all gites and cottages a deposit between €80 and €900 is payable in cash on arrival, but where it is higher than €150 the excess amount can be paid by sterling cheque made out to Brittany Ferries but handed over to the caretaker/owner on arrival. This is only cashed in the event of major damage and the balance will be refunded by cheque on return to the UK. If you are taking your pet an extra deposit may be requested. Details will be provided with your travel documents.
- Where the owners have told us of a daily or weekly heating charge this is shown in the description. Where no dates are shown this is only payable when used. If the utility charge is metered and the heating is either gas, oil or electric this will generally form part of the meter readings unless otherwise stated.
- Wood when provided and unless otherwise specified has to be paid for. On many occasions it may need to be gathered or purchased by the clients.
- A living area will have table and chairs and some comfortable seating unless stated.
- Even though some pools are shown as being exclusive to clients the owners can choose to use them whilst their guests are out. Pets must never be allowed in swimming pools.
- Country homes, particularly those that are not permanently occupied by people, may well be the year-round homes of birds, bees or small furry things. This does not in any way reflect on standards of cleanliness, but may alarm those not used to rural living. Likewise, neighbouring farms will be seen as a delight for some, and the source of smells and early morning noise by others.
- Our properties are hugely varied. One person's idea of blissful, away-from-it-all peace is another's alarming isolation and some may find the charm of a working farm outweighed by early morning agricultural activities and animal noises.
About your holiday
Any accommodation on the website can be used for a multi-centre holiday, with time spent in more than one location. To book a multi-centre holiday or for a quote please call our Reservations Team on 0871 244 0439.
Although we have tried our best to show accurate prices on the website, where your travel is different to the date of stay, if mixing a route to France with a cruise to Spain, for stays spanning two seasons, prices will vary from those shown. Please proceed with your booking for a quote
Wherever possible we will try to meet your specific requirements but more often than not our suppliers allocate accommodation on arrival and although requests can be noted, we are unable to guarantee these. Please call our Reservations Team on 0871 244 0439.
Last minute bookings
We will do everything we can to take bookings up to 24 hours before departure. When booking within 1 month of sailing payment must be by credit or debit card or through a travel agent. Confirmation may not be possible instantly and it's a good idea to let us have a 2nd or 3rd choice. To make a last minute booking please call our Reservations Team on 0871 244 1444.
Accommodation that may be suitable for clients with restricted mobility are shown . However you must discuss your specific requirements with us before making your booking.
The local authorities in France may charge a Tourist Tax for each person staying there. This varies from place to place, and can be up to a maximum of €2.00 per day.
Outdoor pools are normally open from mid June to mid September (if heated slightly longer) and may close due to weather conditions or if maintenance is required. This is entirely at the discretion of the management/owner. Also on board the Pont-Aven and Cap Finistère, under certain conditions, the Captain may decide to close the pool. Whenever using a pool suitable swimwear must be worn and swimming shorts are not usually acceptable. Hats are also often compulsory in public pools. Parents should be extra vigilant and supervise children in and around pool areas at all times. Pets must never be allowed in a swimming pool.
Passport for pets
Most domestic pets can also discover the joys of France and Spain by travelling under the Pets Travel Scheme. Please contact your vet or the DEFRA helpline on 0870 241 1710 for information. We have highlighted accommodation where pets are welcome with . although some restrictions may apply. If you are taking more than one animal please let us know as we will have to make a special request which may be refused. A charge is usually made. For ferry travel prices please call us on 0871 244 0439.
All passengers must have a valid passport. British passport application forms are available from Post Offices and you should allow up to 12 weeks for issue or renewal. Visas are not required for France and Spain by EU nationals. Any child going abroad without a parent or legal guardian must also have a letter of consent otherwise permission to travel may be refused.
For queries visit direct.gov.uk. or call the Identity & Passport Services on 0300 222 0000.
Great €uro rates
As a holiday client you will benefit from preferential rates and Brittany Ferries will charge you no commission when you buy euros in our Poole or Plymouth terminals. You can also use our Call & Reserve euro service by ringing 0871 244 0426 to order at least 72 hours in advance and collect when you check in at any of our UK ports. Plus there is the Brittany Ferries Euro MasterCard.
For all options available and more details click here.
You must take your insurance certificate, vehicle registration document and written permission to take the car abroad if it is not registered in your name. All members of the party who intend to drive abroad must also take their driving licences and be over 18. When driving in Spain, an EU or International licence is advisable.
It is important that you find out what the legal motoring regulations are when abroad as instant fines are levied by the police - for up to date information and to plan your route visit theaa.com.
All passengers except children under 4 must have Personal Insurance. We will arrange cover for all members of the party unless advised of your alternative arrangements to an equivalent or greater level of cover. All members of your party will also need a European Health Insurance Card (EHIC), which is vaild for 5 years. Apply online at www.ehic.org.uk or telephone 0845 605 0707 or pick up an application form from the Post Office. Many insurance companies insist on this being used before a claim is made on your Personal Travel Insurance. It is advisable to have Vehicle Assistance and you are advised to check with your insurance company whether you need a green card.
The Brittany Ferries Privilege Card entitles you to discounts at museums, golf courses and leisure attractions nearly everywhere you go, and at wine warehouses near our ports. And the best thing about it is that it's absolutely FREE when you book any Brittany Ferries holiday or break.
Included with your travel documents will be a trolley token to use at supermarkets and an excellent map of France.
Price match guarantee
If you can find an identical holiday at a lower price within 28 days of booking with Brittany Ferries, we guarantee to match it. Travel and accommodation must be offered (and be available) as an inclusive package by the tour operator. The price match is based on published brochure prices and excludes group discounts, insurance, hotel booking service, special offers, loyalty bonuses and travel agent discounts.
Fully bonded holidays
We are a member of the Passenger Shipping Association so you can book with confidence in the knowledge that your holiday is totally secure.
Our holiday helpline
If you encounter any problems on holiday that you cannot resolve yourself, we operate a Holiday Helpline, with English speaking staff on hand to give you any assistance you require. Details are supplied with your holiday documents.
French public holidays
On public holidays you will find shops, museums and banks are often closed, so make sure you have enough local currency to tide you over. And remember, trading laws often do not allow shopping on a Sunday except in tourist areas.
2013 Public Holidays
May 1, 8, 9, 20
November 1, 11
What do to if you have an emergency whilst abroad?
The European emergency number is 112. This will allow you to contact the ambulance, police, or fire services.
More information on this can be found at the European Commission Information Site: