Our contact details

Port contact details

For enquiries on or close to the day of departure, please contact our port information desks.

*Calls to 0871 numbers from a BT landline cost 10p per minute. Calls from mobiles and other operators may vary.

112 - The European emergency number

Call 112 in any emergency requiring an ambulance, the fire brigade or the police. The emergency number is reachable from fixed and mobile phones, free of charge, everywhere in the EU.

We trust you will enjoy your crossing or holiday with Brittany Ferries and would welcome your feedback, positive and negative.  We understand that you may be disappointed or delighted with a particular element of your Brittany Ferries experience and may wish to share that experience with us.

Ours is a small team and we aim to respond to correspondence and calls with a personal, considered approach and this can take time.  Typically an email will be acknowledged or replied to within 24 hours but more involved enquiries or complaints may take longer.  Letters usually take around 5-7 days to turn around.  Our Twitter and Chat response is usually immediate but of course this can change at busy times.  We rarely have long queues on the telephone and again aim to speak to each client personally, avoiding scripts where possible and delivering the professional, engaged service we are famed for.  We do not ask our advisors to get through calls as quickly as possible, quite the opposite, we just ask that they listen and do all they can to help each of our customers.

To register a complaint or a compliment, please email us, if you would prefer to write, our address is Brittany Ferries Customer Services, Millbay, Plymouth, PL1 3EW.  If you need to call, our number is 0871 244 1400.  If you are not happy with the way your correspondence has been handled, or with the response you receive, you should request that it be passed to the relevant department's manager, at the same address.  If you remain unhappy, you may want to consider appointing a third party to investigate on your behalf or to take advantage of the conciliation scheme operated by the Passenger Shipping Association (PSA), to whom we are bonded.

If you have a complaint or claim specifically relating to Passenger Rights legislation and we've been unable to resolve it between us, the PSA will also provide a complaint handling service for customers.  The enforcement body for breaches of the Passenger Rights legislation will be the Marine Coastguard Agency.

Our registered address and company information

BAI sa / Port du Bloscon / BP 72 / 29680 ROSCOFF.

SA à Directoire et Conseil de Surveillance au Capital de 22 831 056€.

RCS Brest B927 250 217 - SIRET 927 250 217 00019 - Code APE 5010Z HABILITATION N° HA 029 95 0003 - TVA FR86 927250217