Advice for Disabled Passengers

Disabled passengers and those with impaired vision, hearing or mobility should read the following before deciding whether to travel with Brittany Ferries. If you require further information, then please call us on 0871 244 064*.

Disabled Services

We welcome all passengers onboard to enjoy our exceptional fleet and holiday products. Certain aspects of sea travel must be taken into account before choosing Brittany Ferries. The design and construction of all our craft and the possibility of rough seas mean access and the freedom to move around the ship may be compromised for some passengers. In certain instances we will ask that you bring an able-bodied companion with you to help assure your safety and comfort whilst onboard.

Disabled cabins are available, however, these are limited and early booking is essential to avoid disappointment. Please note that these cabins can only be booked by contacting us by telephone. Some of our disabled cabins have bunk beds and your companion may be expected to sleep in an overhead berth. We do not provide baggage handling services.

As with all watertight constructions, many doors will have sills and stairways may be steep. You need to consider whether this will cause you problems once onboard.

If we don’t think we can guarantee your safety or comfort onboard, we may suggest you don’t travel.

Booking

We ask you to advise us as early as possible if you have a disability or impairment that may make moving around or communication onboard difficult. In order to assess the suitability of our fleet for your needs, we do ask that you book through our reservations centre in order that your requirements are properly evaluated and noted on your booking. This will help to prevent confusion when you travel.

Holidays

Clients with mobility problems are advised to enquire about self-catering properties and hotels as many have steps, steep stairs, narrow doors and awkward corners.  Please contact us on the number below so we can ensure the accommodation you have chosen is suitable for your requirements.

We do ask that you inform us fully and frankly of any special needs or requests you may have.

At the Port

All the terminals in our UK ports have disabled access and facilities. If you have any queries regarding the facilities at ports in the UK, France or Spain, please Contact us.

Getting on and off the Ship

In order to best assess the assistance we are able to offer on the day of your crossing, we ask that you arrive at the port at least 60 minutes before the time of departure. This does not necessarily mean you will board early but it will give our loading crew more time to evaluate your individual needs with those of the rest of our passengers.

Onboard

Whilst onboard, our crew will be happy to help where possible. We do promise to offer assistance and attention where feasible however, please be aware that we cannot carry your luggage or assign a member of staff to look after you personally.

Assistance Dogs

If travelling with an Assistance Dog it is essential you notify us and that the dog complies with the Pet Travel Scheme. If you need to be accompanied by your assistance dog whilst onboard, please be aware that clearing up after the dog is your responsibility. You should also note that sea travel can be distressing for animals and the safety and comfort of all our passengers should not be compromised. You will be responsible for the welfare of the dog at all times.

Visual or Hearing Impairment

If you, or a member of your travelling party have a visual impairment, please note our ships are not fitted with Braille signage. When boarding, please report to the Information Desk and a member of crew will assist with your orientation of the ship. We recommend travelling with a fully sighted companion if you are likely to require further assistance throughout the journey.

If you have a hearing impairment, please report to the Information Desk. Our team will need to ensure you receive all important messages, usually communicated via the onboard speaker system.

Please be honest and frank when booking and travelling if you think your disability or impairment could cause you difficulty boarding or getting around the ship. We want you to enjoy a comfortable and safe crossing!

The Checklist:

• Have you provided us with sufficient details of your disability?
• Have you advised us of the level of assistance required?
• Are you travelling with an able-bodied companion?
• Are you certain your cabin is suitable for both you and your companion?

If you require further information, then please call us on 0871 244 064*

* Calls cost 10p per minute plus network extras