Can I claim compensation for a cancelled or delayed sailing?
Sailing schedules may be interrupted and/or crossing times extended due to adverse weather conditions and/or tidal condition, unforeseen operational or technical reasons. We cannot accept liability for any costs or inconvenience caused in these and other circumstances where "force majeure" applies, i.e. matters outside our control; for example, extreme weather conditions, unforeseen technical breakdown, strike action or blockade of ports. We will try to notify you using the contact numbers provided to us at the time of booking. If a travel service is not delivered or alternative is unacceptable, then a full refund will be given for that portion of the holiday cost. It may be necessary to use alternative ships on any sailing or to change/withdraw the facilities/services available for various operational, technical or scheduling reasons.