Frequently Asked Questions

Welcome to the Brittany Ferries Help area. You can browse through the most popular questions below or use the search box to ask us a question.

Popular Questions

Why does my email confirmation not include an attachment?	View Answer
When must I check-in?	View Answer
Can and how do I change my ferry booking?	View Answer
What cabin types are there on the ships?	View Answer
Is it cheaper to book online?	View Answer
How long before a sailing can I embark? Can I board early?	View Answer
How can I find out the cost of a ticket?	View Answer
Where can I find a deck plan of the ship that I'm travelling on?	View Answer
How often can I visit my pet during the crossing?	View Answer
What is the earliest time I can check in for my crossing?	View Answer
When will my ticket be sent to me?	View Answer
How much does it cost to take my pet with me?	View Answer
What are the cancellation charges on a ferry booking?	View Answer
Can and how do I change my holiday booking?	View Answer

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Answers

Why does my email confirmation not include an attachment?

If your email confirmation does not include an attachment please add the following email addresses to your safe senders list in your email client (please refer to your email client's documentation if you do not know how to do this) edoc_admin@brittanyferries.com and reservations@brittanyferries.com. Once you have added us to your safe senders list please call our Passenger Services Team on 0871 244 0744 to request a new email. This procedure should eliminate the problem of your attachment being removed.

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When must I check-in?

Latest check-in times

Standard:	45 minutes before Outbound and Inbound departures
With Pets departing the UK:	45 minutes before departure
With Pets departing France/Spain:	90 minutes before departure
Disabled / Special Needs:	45 minutes before Outbound and Inbound departures 60 minutes before departure on all Normandie Express and Normandie Vitesse sailings
Groups - 10 or more:	90 minutes before Outbound and Inbound departures
Carrying Dangerous Goods:	60 minutes before Outbound and Inbound departures

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Can and how do I change my ferry booking?

Online
If amending a booking online more more than 5 days before the departure date, there is no charge. Within 5 days of travel an amendment fee of £25 will apply. The majority of bookings made online or via our Passenger Services Department may now be recalled and amended online, with the exception of promotional and inclusive holiday tickets. 

Our 'Manage your booking' facility allows you to do the following:

• View your booking
• Add onboard accommodation
• Amend your dates, route or times of travel
• Change your vehicle or add a trailer
• Obtain a quote or add travel insurance
• Amend your address details
• Add your vehicle registration
• Update your email address
• Add or remove passengers
• Update your home and mobile telephone numbers 
• You can also cancel your booking online

By Phone
To amend your ferry booking through our Passenger Services Centre, please call 0871 244 0744 

If your ferry booking is amended through our Passenger Services Centre an amendment fee of £15 or £25 will apply depending how close to departure the amendment is made. Please see our Ferry Terms and Conditions for information on amendment fees.

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What cabin types are there on the ships?

You can find details of all cabin types by clicking here

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Is it cheaper to book online?

The cost of booking a crossing or holiday is the same whether booked on the website or via our reservations department.   If you call the reservations department to make alterations, an amendment fee of £15 (£25 within 5 days of travel) plus any difference in tariff will apply. Amendments via the website are free more than 5 days in advance of travel and £25 within 5 days of travel, (please note promotional and inclusive holiday bookings are not amendable online.) 

Please note that the £5 handling fee also applies for online bookings for credit cards and non-UK debit cards.

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How long before a sailing can I embark? Can I board early?

Boarding begins approximately 30-60 minutes before our published departure times so early boarding is not generally available. Where early boarding is available, you will be notified on your ticket.

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How can I find out the cost of a ticket?

The cost of a ticket will depend on route, duration, number of passengers travelling, type of vehicle ( or whether travelling on foot), and the time of day and the time of year that you wish to travel. To give you an accurate quote for your trip please enter details into the Plan & Book Your Trip section.

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Where can I find a deck plan of the ship that I'm travelling on?

Please download a deck plan of the ship that you are travelling on by clicking on a link below. You will need Adobe Acrobat Reader to view these files.

• Pont Aven
• Armorique
• Mont St Michel
• Bretagne
• Normandie
• Cap Finistère
• Normandie Vitesse
• Normandie Express

Please note that you are unable to view specific cabin locations on the above deck plans. 

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How often can I visit my pet during the crossing?

Owners/ escorts may visit their animal on the car deck at pre-arranged times during the course of the voyage, at the discretion of the crew, conditions permitting. Please report to the information desk onboard at the beginning of the voyage for details of visiting times. For those travelling on the Pont Aven, kennels are provided for dogs, access to which is available throughout the crossing. All other pet types on this ship must stay in the car.

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What is the earliest time I can check in for my crossing?

The earliest check in time for both foot passengers and vehicles is between 2-3 hours before the scheduled departure time. Although this can vary according to the time of year.

Boarding will normally commence 30-60 minutes before the scheduled departure time. If early boarding is available this will be noted on your travel ticket.

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When will my ticket be sent to me?

For ferry only bookings a combined travel document is sent out by email within 24 hours.  This comprises of an invoice and an e-ticket which becomes valid once full payment has been received.

If you have made a ferry only booking, via our Passenger Services Department and no email address was provided by yourself.  We will send the ticket by post on the next working day.

A holiday that is booked on line or via our Passenger Services Department will receive confirmation (consisting of an invoice and holiday itinerary) by email within 24 hours.  The tickets and directions are sent out by post 28 days before travel.

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How much does it cost to take my pet with me?

The following prices are per pet and apply for both cats and dogs:

• £16.50 (UK to France) & £24.75 (France to UK)
• £29.50 (UK to Spain) & £39.50 (Spain to UK)

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What are the cancellation charges on a ferry booking?

A ferry booking can be cancelled with the loss of the £25 deposit.  If full payment has been made, and you cancel more than 5 days before the outward departure date, the balance, less the deposit and any amendment fees, will be refunded in the form of a travel voucher which will be valid for two years. If a booking is cancelled within 5 days of departure then no refund is due. Any refund voucher issued will be sent out by post in the name of the lead passenger.

Promotional or special offer fares are non-refundable. Please see our Ferry Terms and Conditions for information on cancellation fees.

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Can and how do I change my holiday booking?

Holiday bookings can only be amended through our Passenger Services Team (tel: 0871 244 0439) and an amendement fee applies. Please see our Holiday Terms and Conditions for amendment fee information.

If you wish to change your holiday booking and you have paid a deposit or the full amount, we will do all we reasonably can to accommodate your new requirements, subject to you paying an administration fee plus any tariff increase for your new holiday requirements.

Excluding a pre-arranged late arrival, we can accept no change to your arrival date at your pre-booked holiday accommodation or request for an alternative property within 31 days of your original confirmed arrival date, as this will be treated as a cancellation.

Any change that results in a reduction in the total number of persons travelling will be treated as a cancellation of that part of the booking. If the change results in our incurring cancellation charges, these will be passed on to you.

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