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Which? readers vote us as favourite ferry company

Cross channel Customer Satisfaction Survey

Which? readers have voted Brittany Ferries the best ferry company in the magazine's customer satisfaction survey.

The survey, published in the July 2011 edition of Which? magazine, polled 2159 readers all of whom had travelled by ferry in the last two years and Brittany Ferries scored 74%, topping the customer approval table which looked at nine major ferry companies operating from the UK.

As well as receiving the highest score from readers based on their overall levels of satisfaction and the likelihood to recommend, Brittany Ferries also received four stars for its ease of booking and onboard facilities, as well as the comfort and cleanliness of its ships. 

One Which? member quoted in the report described travel with Brittany Ferries as "superb, like a mini cruise, with wonderful food and facilities".

Another wrote: "It is a cliché, but your holiday begins as soon as you get on board".

Mike Bevens, Brittany Ferries' Commercial Director comments: "Which? readers are one of the most critical and discerning audiences, so we're honoured to be rated as their top ferry company. We focus on giving passengers the very best standards of service both at our ports and on board so we're delighted to have these efforts recognised".

"We've always believed that ferry travel is not simply about getting from A to B. We think rather that a customer's holiday should begin the moment they step on board ship. It's good to see that Which? readers agree".