Website URL: http://www.brittany-ferries.co.uk/holidays/information/holiday-assistance

Holiday Assistance & Support

It goes without saying that at Brittany Ferries we treat every single one of our holiday clients as a real person with individual requirements. However, having said that, we do also give everyone a number. Not just any number of course, but the Brittany Ferries Holiday Helpline numbers.

Contactable seven days a week in both France and Spain at centres in St Malo and Santander, our English speaking staff are there to assist you with just about any situation or problem that may arise. We could for instance make an appointment with a local doctor for you if needed.

Sleep easy

All this aside, our primary task is to ensure that everything is right with your holiday accommodation, be it self-catering or hotel. Unforeseen problems can crop up even in the best organized of places, so should there be any cause for concern we can send someone to visit you as quickly as possible. Most situations can be satisfactorily resolved on the spot, but if this is not possible we will make it our priority to relocate you immediately.

Our sole concern is that you enjoy a carefree holiday. So you'll find it reassuring to know that our team of experts are never more than just a telephone call away.

Helpline in France

This is a Freephone service: 0800 38 28 61.

This is manned from 9am-12noon and 2pm-6pm (9pm on Saturdays). At other times or when the line is busy, an answerphone is in operation. Messages left outside opening hours will be dealt with the following day. You can also send an e-mail helplineinfrance@brittanyferries.com

Helpline in Spain & Portugal

Our helpline in Spain also deals with Portuguese holidays: 942 36 05 22 (not a freephone service)

The helpline is manned between 9am-6:30pm or later depending on ferry arrivals. At other times or when the line is busy, an answerphone is in operation. Messages left outside opening hours will be dealt with the following day. You can also send an e-mail helplineinspain@brittanyferries.com


For ferry information whilst abroad please ring your port of departure. The numbers are on your travel documents.