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Holiday Assistance & Support
It goes without saying that at Brittany Ferries we treat every single one of our holiday clients as a real person with individual requirements. However, having said that, we do also give everyone a number. Not just any number of course, but the Brittany Ferries' Freephone Holiday Helpline.
Contactable seven days a week in both France and Spain at centres in St Malo and Santander, our English speaking staff are there to assist you with just about any situation or problem that may arise.
We could for instance make an appointment with a local doctor for you if needed. Or contact a car insurer in the UK in the event of an accident. But it's not only the unfortunate occurrences that you can call us for.
We can also provide you with a wealth of practical information on things like shopping centres, attractions and entertainment in your particular holiday region.
All this aside, our primary task is to ensure that everything is right with your holiday accommodation, be it self-catering or hotel. Unforeseen problems can crop up even in the best organized of places, so should there be any cause for concern we can send someone to visit you as quickly as possible. Most situations can be satisfactorily resolved on the spot, but if this is not possible we will make it our priority to relocate you immediately.
Our sole concern is that you enjoy a carefree holiday. So you'll find it reassuring to know that our team of experts are never more than just a free telephone call away.