Website URL: http://www.brittany-ferries.co.uk/information/contact

Our contact details

Reservations & Enquiries

Tel: 0871 244 0744*

Monday - Friday: 08:30 - 18:30
Saturday: 09:00 - 17:00
Sunday: 09:00 - 16:30

Email:
reservations@brittanyferries.com

Complaints & Compliments

Brittany Ferries
Millbay, Plymouth, Devon
England PL1 3EW

Monday - Friday: 08:30 - 17:30
Tel: 01752 648000

Email:
customer.feedback@brittanyferries.com

Group Enquiries

(Group = 10 passengers or more travelling in one vehicle or by foot).

Tel: 0871 244 1456*
(group enquiries only)

Mon - Fri: 09:00 - 17:30

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Lost Property

If you believe that you have lost an item on board our ships please complete our
Lost Property Form.

Sailing Updates

See our latest sailing information.

FAQ's

Visit our frequently asked questions.

Port contact details

For enquiries on or close to the day of departure, please contact our port information desks.

UK & Irish Ports

Portsmouth port
Wharf Road, Portsmouth, Hants, PO2 8RU
Tel: 0871 244 1402*

Poole port
New Harbour Road, Poole, Dorset, BH15 4AJ
Tel: 0871 244 1403*

Plymouth port
Millbay, Plymouth, Devon, PL1 3EW
Tel: 0871 244 1401*

Cork (Ringaskiddy) port
Ringaskiddy Co.Cork
Tel: +35 3214 378 401

Continental Ports

Bilbao
Terminal de Brittany Ferries, Puerto de Bilbao, Muelle A3, 48508
Tel: +34 902 10 81 47

Santander
Estacion Maritime, Santander, 39002
Tel: +34 902 10 81 47

Caen (Ouistreham)
Avenue du Grand Large, Ouistreham, 14150
Tel: +33 231 36 36 36

Le Havre
Terminal de la Citadelle, Le Havre, 76600
Tel:
+33 235 51 10 20

St Malo
Gare Maritime du Naye, St Malo, 35400
Tel: +33 299 40 64 41

Cherbourg
Quai de Normandie, Cherbourg, 50100
Tel: +33 233 88 44 88

Roscoff
Gare Maritime, Port de Bloscon, Roscoff, 29680
Tel: +33 298 29 28 13

*Calls to 0871 numbers from a BT landline cost 10p per minute. Calls from mobiles and other operators may vary.


112 - The European emergency number


Call 112 in any emergency requiring an ambulance, the fire brigade or the police. The emergency number is reachable from fixed and mobile phones, free of charge, everywhere in the EU.

Complaints, Compliments & Feedback

We trust you will enjoy your crossing or holiday with Brittany Ferries and would welcome your feedback, positive and negative.  We understand that you may be disappointed or delighted with a particular element of your Brittany Ferries experience and may wish to share that experience with us.

Ours is a small team and we aim to respond to correspondence and calls with a personal, considered approach and this can take time.  Typically an email will be acknowledged or replied to within 24 hours but more involved enquiries or complaints may take longer.  Letters usually take around 5-7 days to turn around.  Our Twitter and Chat response is usually immediate but of course this can change at busy times.  We rarely have long queues on the telephone and again aim to speak to each client personally, avoiding scripts where possible and delivering the professional, engaged service we are famed for.  We do not ask our advisors to get through calls as quickly as possible, quite the opposite, we just ask that they listen and do all they can to help each of our customers.

To send us a complaint or compliment, please email us. If you would prefer to write, our address is Brittany Ferries Customer Services, Millbay, Plymouth, PL1 3EW.  If you need to call, our number is 01752 648000.  If you are not happy with the way your correspondence has been handled, or with the response you receive, you should request that it is passed to the relevant department's manager, at the same address.

If you have a complaint or claim specifically relating to Passenger Rights legislation and we've been unable to resolve it between us, ABTA Ltd will also provide a complaint handling service for customers. You can contact ABTA at 31 Park Street, London, SE19EQ or consumer.affairs@abta.co.uk.

The enforcement body for breaches of the Passenger Rights legislation will be the Marine Coastguard Agency neb@mca.gov.uk or voicemail on 02380 329315.


Our registered address and company information

BAI sa / Port du Bloscon / BP 72 / 29680 ROSCOFF.

SA à Directoire et Conseil de Surveillance au Capital de 22 831 056€.

RCS Brest B927 250 217 - SIRET 927 250 217 00019 - Code APE 5010Z HABILITATION N° HA 029 95 0003 - TVA FR86 927250217