Disabled passengers travelling with Brittany Ferries

To make the most of your travel with Brittany Ferries please tell us how we can help you

Brittany Ferries very much hopes that all passengers enjoy a totally relaxing journey on board our ships and this is particularly so for a passenger with a disability or reduced mobility. With this in mind we need to know the individual needs of anyone that will need assistance before they arrive at the port of departure.

Before choosing to travel by sea you should be aware that there maybe one or two limitations in the service and facilities that we can provide because of the design and construction of the ship and you may find it advisable to travel with an ablebodied companion to assist you during the voyage.

Please let us know your exact requirements at the time of booking your travel and again when you arrive at ticket check-in. If you ask for additional assistance there may be a delay in boarding - your embarkation will take place at the most appropriate time to allow maximum space and assistance on the ferry.

Things to bear in mind

Mobility

All of our cruise ferries have lifts to help you when leaving the vehicle decks and while moving around the ship during the voyage. If you need to be parked close to a lift, it is essential that you tell us when making your booking and again at ticket check-in. The loading crew will do their best to help you negotiate the busy garage and make your way to the lifts; this will be a little more tricky during peak holiday times and we will be happy to advise you of the best routes and times to travel for maximum space and  comfort. You should be aware that you may experience bumpy seas, steep stairs, bulkhead steps and heavy doors on the ship and this must be considered before planning your journey. We do not provide baggage handling services. We have a limited number of wheelchairs available in the port and on the ship for emergency use only - if you use a wheelchair you should use your own.

Cabins

We have a range of wheelchair accessible cabins, some have bunk beds and your travelling companion/s may need to use an upper bunk.

Visual impairment

If you or a member of your travelling party has a visual impairment, please note our ships do not have Braille signage.
When boarding, please report to the Information Desk and a member of crew will assist you with your orientation of the ship. It is essential that you travel with a fully sighted companion if you are likely to require further assistance during the journey.

Hearing impairment

If you or a member of your travelling party has a hearing impairment, please report to the Information Desk. The crew will make arrangements to ensure that you receive all important messages being made over the onboard speaker system.

Assistance dogs

If you are travelling with an assistance dog, it is essential that you notify us at the time of booking. The dog must comply with the Pet Travel Scheme (further details available from brittanyferries.com). You must carry proof that your animal is an Assistance Dog. You will be responsible for the welfare of the dog at all times. Please note that sea travel can be distressing for animals and the safety and comfort of other passengers should not be compromised.

High Speed Vessels

Passengers with limited mobility will find the facilities and access more challenging to negotiate because of the size and design of these vessels. You may find travelling on one of our larger conventional ferries a more comfortable option. Some of the high speed vessels are unable to accommodate vehicles over 1.83m high carrying disabled or reduced mobility passengers.

At the Port

All the terminals in our UK ports have disabled access and facilities. If you have any queries regarding the facilities at ports in the UK, France or Spain, please contact us.

Booking

You can inform us of any disability or impairment you have on step 5 of the booking pages. Wheelchair Accessible cabins (subject to availability) can be booked on step 3. You should find the answers to any questions you may have contained on this website.

Holidays

Clients with mobility problems are advised to enquire about self-catering properties and hotels as many have steps, steep stairs, narrow doors and awkward corners.  Please contact us on the number below so we can ensure the accommodation you have chosen is suitable for your requirements.

We do ask that you inform us fully and frankly of any special needs or requests you may have.

Holiday accommodation for disabled passengers

We offer a range of holiday accommodation in both France and Spain which may be suitable for disabled persons.

View the properties

Before booking your holiday, please call us so we can confirm that your chosen accommodation will be suitable for your requirements.