Website URL: http://www.brittany-ferries.co.uk/information/disabled-passengers

Disabled passengers travelling with Brittany Ferries

To make the most of your travel with Brittany Ferries please tell us how we can help you

Brittany Ferries very much hopes that all passengers enjoy a totally relaxing journey on board our ships and this is particularly so for a passenger with a disability or reduced mobility. With this in mind we need you to tell us the level of assistance you will require for your travel when you make your booking.

Before choosing to travel by sea you should be aware that there maybe one or two limitations in the service and facilities that we can provide. The design and construction of a ship can make it difficult for some disabled passengers to negotiate and you may find it helpful to travel with an able bodied companion to assist you during the voyage. To comply with safety regulations we may have to limit the number of passengers needing individual assistance on each crossing. Visit our fleet section to see our ship guides.

Please let us know your exact requirements at the time of booking your travel and again when you arrive at ticket check-in. If you ask for additional assistance there may be a delay in boarding - your embarkation and disembarkation will take place at the most appropriate time to allow maximum space and assistance on the ferry. Visit our port guides.

There may be times when your booking has been confirmed by us but, after discussing the assistance you require and consulting with the relevant ships and ports, we  may be unable to carry you on a particular sailing having already reached the limit of disabled persons we can carry in a safe or operationally feasible manner.

Things to bear in mind

Mobility

All of our cruise ferries have lifts to help you when leaving the vehicle decks and while moving around the ship during the voyage. If you need to be parked close to a lift, it is essential that you tell us when making your booking and again at ticket check-in. The limited spaces for wheelchair passengers close to the lifts are only allocated to passengers with a disability on a first come first served basis, at the time of booking. The loading crew will do their best to help you negotiate the busy garage and make your way to the lifts; this will be a little more tricky during peak holiday times and we will be happy to advise you of the best routes and times to travel for maximum space and comfort. Visit our fleet section to see our ship guides.

You should be aware that you may experience bumpy seas, steep stairs, raised bulkheads and heavy sea doors on the ship and this must be considered before planning your journey. Our ships and ports will vary, if you would like further advice please contact us on 0871 244 0643, by email to customer.feedback@brittanyferries.com or the online Live Chat service.

We have a limited number of wheelchairs available in the port and on the ship for emergency use only - if you need a wheelchair onboard please bring your own.

Cabins

We have a range of wheelchair accessible cabins, some have bunk beds and your travelling companion/s may need to use an upper bunk. Cabins that are not adapted for wheelchairs have narrow doorways and a step into the bathroom. Visit our onboard accommodation guide.

Visual impairment

Our ships have some Braille signage onboard but not all services have information available in Braille. If you or a member of your travelling party has a visual impairment, please report to the Information Desk onboard and a member of crew will assist you with your orientation of the ship. We recommend that you travel with a fully sighted companion if you are likely to require further assistance during the journey.

Hearing impairment

If you or a member of your travelling party has a hearing impairment, please report to the Information Desk onboard. The crew will make arrangements to ensure that you receive all important messages being made over the onboard speaker system.

Assistance dogs

If you are travelling with a registered assistance dog, it is essential that you notify us at the time of booking. The dog must comply with the PETS Travel Scheme.You must carry proof that your animal is an Assistance Dog. You will be responsible for the welfare of the dog at all times. Please note that sea travel can be distressing for animals and the safety and comfort of other passengers should not be compromised.

High Speed Vessel

Passengers with limited mobility will find the facilities and access more challenging to negotiate because of the size and design of high speed vessels. You may find travelling on one of our larger conventional ferries a more comfortable option. The Normandie Express is unable to accommodate vehicles over 1.83m high carrying disabled or reduced mobility passengers. Please note there is no lift on this high speed vessel but there is limited wheelchair access to the passenger deck via a ramp at the front of the ship. Any customers wishing to reserve a Commodore seat/s (reserved seat) please note that only the first row of seats can be accessed by wheelchair. Please call us to make the booking so we can allocate you the appropriate place. Find out more about the Normandie Express.

At the Port

All Passenger Terminals have disabled access and facilities visit our port guides. If you require additional assistance getting onboard or around the ship, please let us know at least 48 hours in advance.  The level of assistance we can reasonably provide is limited and subject to high demand. To discuss further please contact us for advice on 0871 244 0643, by email to customer.feedback@brittanyferries.com or via the online Live Chat service.

Booking

You should inform us of any disability or impairment you have on step 5 of the booking pages or by contacting us by the methods shown above. Wheelchair Accessible cabins (subject to availability) can be booked on step 3. You should find the answers to any questions you may have contained on this website.

Holidays

We offer a range of holiday accommodation in both France and Spain which may be suitable for disabled persons.

View the properties

Clients with mobility problems are advised to enquire about self-catering properties and hotels as some will have steps, steep stairs, narrow doors and awkward corners. Please contact us on the number below so we can ensure the accommodation you have chosen is suitable for your requirements.

We do ask that you inform us fully and frankly of any special needs or requests you may have.

Problem solving

If you have problems making your booking or you receive an error message it may be because the space limit has been reached for your travel requirements. There may be space available on crossings either side of your chosen departure date, if you continue having difficulties we will be pleased to help and advise you on the options available through our Reservations service on 0871 244 0489 or on the online Live Chat service or via email to customer.feedback@brittanyferries.com

A couple being presented with a menu in the restaurant on Normandie

Contact us

If you require further information about travelling with us or have any queries about our holiday accommodation, please call our Passenger Services Team on  0871 244 0489.

Helpful check list

  • Have you provided us with sufficient information about your disability?
  • Have you advised us of the level of assistance required?
  • Are you travelling with an able-bodied travelling companion?
  • Are you sure the cabin you have chosen is suitable for both you and your travelling companion/s?

What is Passenger Rights?

How does it affect ferry travel for the disabled?

Passenger Rights is an EU wide ruling that requires most maritime travel operators and the ports they use to make certain provisions for passengers in the event of delays or cancellations.

It also provides direction for operators and ports alike for the carriage of disabled travellers (particularly those with limited mobility).

Full details can be found on the Department for Transport website.