Ensuring our messages get through

If you are on on our mailing list, we endeavour to only send messages that we feel may be of interest to you. In order for us to do this, we need to ensure that your email account or Internet Service Provider (ISP) doesn't block our messages.

It's easy to ensure that our mails don't end up in your spam folder. Simply follow the instructions included below for a range of ISP's:

AOL 8

• From your mailbox screen, click on the dropdown arrow to the right of 'Mail Options' and then click on 'Address book'.
• Click on 'Add contact' button
• Type or copy and paste our address in the 'Screen name' block and then Save. You do not have to fill in any of the other fields.

AOL 9

• From your mailbox screen, click on the dropdown arrow to the right of 'Mail options' and then click on 'Address Book' (selecting 'mail options and address book from the dropdown list.
• Click on Add+
• Type or copy and paste our address in the 'Screen name' block and then Save.

MSN 8

• Click on 'Email settings'
• Click on 'Junk mail' link
• Click on 'Safe list'
• Click on 'Add item to this list'
• Type or copy and paste our address into the area provided and click on 'Add'.

MSN 9

• Click on 'Settings: Email / Junk email'
• Click on 'Junk email guard' link
• Click on 'Safe List'
• Type or copy and paste our address into the area provided and click on 'Add'.

Yahoo

• From your mailbox screen, click on the dropdown arrow to the right of addresses.
• Click on 'Add contact'.
• Type or copy and paste the address in the 'Email' field and click 'Save contact' block and then Save.

Hotmail

• Select 'Contacts' tab
• Click on 'Safe List'
• Type or copy and paste our address in the box and click 'Add'.

Outlook 2003

• Note to Outlook users: Currently, Outlook 2003 is the only version of Outlook that enables 'Safe Senders'.
• From 'Inbox', select 'Actions', then 'Junk email' and click on 'Junk email options'.
• Click on 'Safe senders' tab
• Type or copy and paste our address into the block area and click 'OK'.

Gmail

• From your mailbox screen, click to open the message from the sender whose information you'd like to add to your Contact List.
• Click on 'More options'.
• Click on 'Add sender to Contact list'.
• The sender has been successfully added to your contacts list.