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Customer Service

Customer service

We hope you enjoy your sailing or holiday with Brittany Ferries and welcome your feedback.

We understand that you may be delighted or disappointed with a particular element of your Brittany Ferries experience and we hope you will share that experience with us.

Response times

We are a small team and as we aim to respond to correspondence and calls with a personal, considered approach, this can take time.

Typically an email will be acknowledged or replied to within 24 hours, but more involved enquiries or complaints may take longer. Letters usually take around 5-7 days to turn around. Our Twitter and Live Chat response is usually immediate, but of course this can change at busy times.

Compliments and complaints

To register a compliment or a complaint, please contact us.

If you are not happy with the way your correspondence has been handled, or with the response you receive, you should request that it be passed to the manager of the relevant department, at the same address.

Holiday Helpline

If you have booked an inclusive holiday with Brittany Ferries and are currently on holiday, please click here if you need assistance.

Passenger Rights

If you have a complaint or claim specifically relating to Passenger Rights legislation and we've been unable to resolve it between us, ABTA Ltd will also provide a complaint handling service for customers. You can contact ABTA at 31 Park Street, London, SE1 9EQ or

The enforcement body for breaches of the Passenger Rights legislation will be the Maritime & Coastguard Agency or voicemail on 02380 329315.

Contact us

Award-winning customer service

Telegraph travel award and Which logo

  • Experienced, friendly staff
  • Personal approach to service
  • Industry-leading service levels
  • Customer commitment

Lost property

If you believe that you have lost an item on board our ships or at one of our ports, please complete our Lost Property Form.

Disabled customers

We very much hope that all passengers enjoy a totally relaxing journey on board our ships and this is particularly so for a passenger with a disability or reduced mobility.