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Brittany Ferries Ferry Route Map

Brittany Ferries Recruitment

UK ports and offices

Portsmouth Port

No vacancies

Plymouth Port

Job Description

Job title: Contact Centre Coach

Position: Full time 37 hours p/w (shift basis)

Responsible to:
Reservations Manager


Support Performance Management within the Contact Centre

Main purpose: To work as part of a team, managing and monitoring quality of service delivery in the Contact Centre; developing individual service delivery performance

Main tasks and responsibilities:
Quality monitoring to ensure excellent customer service across all channels
Managing personal development for individual team members through one-to-one coaching and bite-size workshops
Develop action plans with SMART objectives for individuals within the Contact Centre
Capture and disseminate knowledge, including from individual team members
Maintain currency of own knowledge by answering customer enquiries and bookings by telephone, email and chat on a daily basis

Skills and attributes required for the job:
Excellent verbal and written communication skills across all channels
Ability to coach and motivate individuals to improve performance
Sound understanding of how to create effective action plans to measure performance
Working knowledge of MS Office
Ability to manage own time
Proven ability to work under pressure in a dynamic environment
Work well within a team

Applications (CV and covering letter) by email to:

Closing date:

Poole Port

No vacancies


Recruitment for onboard staff is handled through our Roscoff office, who have a permanent recruitment site. French and English language skills are considered a prerequisite for onboard staff.

About the Company

Brittany Ferries is a French company, founded in the early 1970's by a group of Breton farmers, primarily to get their produce from France to the UK. From there, the company has grown enormously and now operates services from Plymouth to Roscoff, Plymouth and Portsmouth to Santander, Portsmouth to Bilbao (Northern Spain), Portsmouth to Caen, Portsmouth to St Malo, Portsmouth to Cherbourg, Portsmouth to Le Havre and Poole to Cherbourg. Additionally, we operate a service from Roscoff to Cork. As well as its range of popular and award winning ferry services Brittany Ferries also offers a wide selection of inclusive holiday packages, incorporating hotels, villas and cottages on the Continent.