Holiday Assistance & Support

Contactable seven days a week in both France and Spain at centres in St Malo and Santander, our English-speaking staff are there to assist you with just about any situation or problem that may arise. We could for instance make an appointment with a local doctor for you if needed.

Unforeseen problems can crop up even in the best organized of places so, should there be any cause for concern, we can send someone to visit you as quickly as possible. Most situations can be satisfactorily resolved on the spot, but if this is not possible we will make it our priority to relocate you immediately.

Our sole concern is that you enjoy a carefree holiday and we are never more than just a telephone call away.

Helpline in France

This is a Freephone service: 0800 38 28 61

This is manned from 09:00-12:00 and 14:00-18:00 (20:00 on Saturdays). At other times or when the line is busy, an answerphone is in operation. Messages left outside opening hours will be dealt with the following day. You can also send an e-mail helplineinfrance@brittanyferries.com

Helpline in Spain & Portugal

Our helpline in Spain also deals with Portuguese holidays: 942 36 05 22 (not a freephone service)

The helpline is manned between 09:00-18:30 or later depending on ferry arrivals. At other times or when the line is busy, an answerphone is in operation. Messages left outside opening hours will be dealt with the following day. You can also send an e-mail helplineinspain@brittanyferries.com

Or for information, advice and ideas or help you may wish to contact/follow us on Twitter @BrittanyFerries

For ferry information whilst abroad please ring your port of departure. The numbers are on your travel documents.