If you have questions about the latest Covid-19 travel regulations and entry requirements visit our Essential travel information. As soon as we receive official guidance on entry requirements, we publish it on our website. Please remember, it is your responsibility to check and observe all the latest entry requirements. For the most up-to-date and detailed travel advice, please visit https://www.gov.uk.
Our teams are on hand to reply to your emails. We would normally do so within 24 to 72 hours but, due to the high volume of emails we are currently receiving, this may take between 7-10 days. To minimise the wait, the below email addresses will direct you to the right team as quickly as possible:
Our phone lines are currently very busy. The recent government announcements regarding changes to COVID-19 travel regulations have led to an exceptionally high level of phone calls as our customers try to get in touch for guidance or to amend their booking.
We are doing our very best to answer calls as quickly as possible, but we understand how frustrating long wait times are. We are very sorry if you are one of these callers. If you can’t find the answers you’re looking for on our website, then do contact us on 0330 159 7000 between 09:00 - 18:00 (Mon - Fri) and 09:00 - 16:30 (Sat - Sun).
For last-minute emergencies, remember that the contact details of the ports you are travelling to and from appear in the small print of your ticket!
Our registered address and company information
Port du Bloscon
SA à Directoire et Conseil de Surveillance au Capital de 22 831 056€.