A New Life On Board, a message from our CEO

Dear All,

It’s been a busy but immensely satisfying week welcoming many of you back on board. As I’ve mentioned before, services have had to be adapted to accommodate World Health Organisation guidelines and our own maritime safety protocols to get us to this point.

Services and facilities will evolve throughout the summer and there are a number of changes you need to be aware of. With this in mind, I’ve adapted these pages to help you understand what to expect when on board.  

Together and Protected

This page details the steps we’re taking to keep everyone safe when travelling this summer. It’s important information that we need you to read and comply with please. 

Life On Board

This page will be hosted by the director responsible for onboard experience, Joëlle Croc. She’ll work closely with the crews and customer experience teams to ensure your feedback continuously drives improvements and learning as we strive to deliver the memorable travel experiences you deserve.

The page will detail the necessary changes to procedures, facilities and services, to ensure we can operate this summer and carry as many of you as possible to our fabulous destinations. I hope you’ll find these updates interesting and useful.

Turning to other matters it’s been helpful to see some quarantine restrictions lifted (in the UK from 10 July) with reciprocal arrangements between consenting countries. However, not all four countries we serve are doing precisely the same thing so it’s important you keep abreast of developments before you travel via the relevant government’s latest advice.

As well as different approaches to restrictions, please be aware there may also be differences in passenger documentation you need when travelling. We’ll do our best to give you the latest information but it’s important to note some of the advice is subject to regular and sudden change.  

Life here in France is gradually getting back to normal. Generally, compliance with physical distancing and mask wearing is good and there is a prevailing sense of patience and understanding in all public spaces. It’s similar in Spain and Ireland and I understand that pubs and restaurants will re-open in Britain tomorrow. In broad terms therefore, our destinations are opening up for business with cautious optimism and sensible, pragmatic adaptations to the new world in which we live.

I wish you all well and look forward to seeing you on board soon.


Christophe Mathieu

CEO Brittany Ferries

Last updated: 3 July 2020