Customer Service

 

We hope you enjoy your sailing or holiday with Brittany Ferries and welcome your feedback.

We understand that you may be delighted or disappointed with a particular element of your Brittany Ferries experience and we hope you will share that experience with us.

Response times

We are a small team and as we aim to respond to correspondence and calls with a personal, considered approach - this can take time.

Your email will be automatically acknowledged with a message indicating our current response time. Letters may take longer to be replied to.

Our Twitter and Live Chat response is usually immediate, but of course this can change at busy times.

Compliments and complaints

To register a compliment or a complaint, please contact us.

If you are not happy with the way your correspondence has been handled, or with the response you receive, you should request that it be passed to the manager of the relevant department, at the same address.

Holiday helpline

If you have booked an inclusive holiday with Brittany Ferries and are currently on holiday, you can contact the helpline if you need assistance.

Passenger rights

You can find out about the legislation on our Rights of Passengers page. If your sailing is delayed or cancelled, please refer to our terms and conditions

If you have a complaint or claim specifically relating to Passenger Rights legislation and we've been unable to resolve it between us, ABTA Ltd will also provide a complaint handling service for customers. You can contact ABTA at 31 Park Street, London, SE1 9EQ or consumer.affairs@abta.co.uk.

The enforcement body for breaches of the Passenger Rights legislation will be the Maritime & Coastguard Agency neb@mca.gov.uk or voicemail on 02380 329315.