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  • Quote & Book
    • Ferry and holiday bookings
      • Book a ferry to France or Spain
      • Holiday search
    • Manage your booking
      • Manage my booking
    • France & Spain 2021
      • Save 15% on summer 2021
      • Free Covid cover and added flexibility
  • Routes & Ports
    • Ferries to France
      • Portsmouth to France ferries
      • Poole to France ferries
      • Plymouth to France ferries
      • Ireland to France ferries
    • Ferries to Spain
      • Portsmouth to Spain ferries
      • Plymouth to Spain ferries
      • Ireland to Spain ferries
    • Planning your journey
      • 2021 sailings available now
      • Timetables
      • Sailing updates and travel information
      • Port and terminal guides
      • Why sail with Brittany Ferries?
      • Which route is right for you?
    • View all routes and ports
  • Ships & Onboard
    • Our cruise ferries
      • Armorique
      • Barfleur
      • Bretagne
      • Cap Finistère
      • Galicia
      • Mont St Michel
      • Normandie
      • Pont-Aven
    • économie service
      • Connemara
      • Etretat
    • High speed service
      • Normandie Express
    • Onboard experience
      • Accommodation
      • Dining and bars
      • Entertainment
      • Shopping
      • Spa treatment rooms
      • Onboard Wi-Fi
    • View all Ships & Onboard
  • Offers
    • Featured offers
      • Save 15% on 2021 holidays in France & Spain
      • Save 15% on sailings to France & Spain
    • Ferry offers and cruises
      • Day trips & ferry offers
    • Holidays & Hotel breaks
      • Self-catering holidays
      • Hotel breaks in France
      • Hotel breaks in Spain
    • View all offers
  • Holidays
    • Discover our holidays...
      • Holidays in France
      • Holidays in Spain
      • Holidays in Portugal
    • Cottages and villas
      • Gites and cottages
      • Casas in Spain
    • Hotel holidays and breaks
      • Hotels in France
      • Hotels in Spain
      • Hotels in Portugal
    • Family holidays
      • Apartments in France
      • Chalet campsites in France
    • Winter sun holidays
      • Algarve holidays
      • Costa Blanca holidays
      • Costa de la Luz holidays
      • Costa del Azahar holidays
      • Costa del Sol holidays
    • View our...
      • Car & Motorcycle tours
      • Pet-friendly holidays
      • Disabled-friendly holidays
      • Golf holidays & breaks
    • View all Holidays
  • Guides
    • Discover France
      • Brittany
      • Normandy
      • Loire Valley
      • Atlantic Loire Valley
      • View all French region guides
    • Discover Spain
      • Asturias
      • Cantabria
      • Galicia
      • Pais Vasco
      • View all Spanish Region guides
    • City break ideas
      • Caen
      • Nantes
      • Rennes
      • Santander
      • Tours
    • View all Guides
  • Help & Info
    • Customer care
      • Contact us
      • FAQs
        • Booking Information
        • Disability and Reduced Mobility
        • Club Voyage Travel Club
        • Holidays
        • Ships and ports
        • Tickets and documentation
        • Travel Information
      • Privacy policy
    • Club Voyage Travel Club
      • Club Voyage France
      • Club Voyage Spain
      • Log-in to Club Voyage
    • About us
      • About Brittany Ferries
      • Brittany Ferries & the environment
      • Working in partnership with us
      • Careers
    • Travel extras
      • Travel insurance
      • Foreign exchange
      • Car hire
      • Gift vouchers
    • Travel Advice
      • Covid-19
      • Brexit
      • New to ferry travel?
      • Disabled passengers
      • Driving advice
    • The Pets travel scheme
      • Travelling with your pet post-Brexit
      • Advice on taking your pet abroad
      • Checking-in and onboard
      • Compliance checklist
      • Where can my pet stay on board?
    • View all Help & info
  • Contact us
  • Sailing updates
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  1. Home
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People at the terminal counter in Portsmouth

Booking Information

View our frequently asked questions about booking with us.

Booking the correct vehicle type
Can I book online if my payment card expires before the balance is due?
Can I book open returns?
Can I buy a gift voucher?
Can I cancel my ferry booking online?
Can I cancel my holiday booking online?
Can I transfer my Brittany Ferries holiday booking into someone else's name?
Do I need to supply my vehicle registration number?
How can I book my vehicle on one of your ferries?
How can I change my holiday booking?
How can I change/ amend my ferry booking?
How do I book as a foot passenger online?
How do I pay for a booking with a voucher?
How much is the deposit on a ferry booking?
How much will it cost to change the name of one of the passengers on my booking?
Is there a booking fee or service charge?
Is there a waiting list for cabins?
New ferry ticket types
What are your cancellation charges and conditions?
What forms of payment are accepted for on board purchases?
When do I have to pay for my ticket?
Will the remaining balance be debited from my card automatically?
BROWSE FAQs
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