Manage my booking

Coronavirus (COVID-19)

For information about how recent cancellations affect your booking, or any future travel plans, please visit our frequently asked questions.

13/08/2020: COVID-19 travel guidance from The Foreign & Commonwealth Office

In the light of the announcement regarding quarantine arrangements for people returning from France or Spain, it's important you check the latest information on the government website before deciding how you wish to proceed.

If you no longer wish to travel you may be able to amend to a later date via Manage My Booking. Alternatively you can cancel your arrangements and we will provide the relevant information to submit a claim to your travel insurers, please be aware that the sailing is operating and therefore the cancellation terms of your ticket will apply.

Good to know

If you are unable to access your ferry booking online here are a few things to check :

  • Make sure that your booking reference and surname match your ticket
  • Visit our sailing updates page. From time to time we change our schedules, while this work is carried out affected bookings are temporarily removed from the website. 
  • If you have requested assistance you’ll need to call us
  • Try again later

Travel dates, route and departure time; Number of passengers and vehicle type; Onboard accommodation; Address and telephone numbers;  Vehicle registration; Date of birth and nationality. You can also cancel your booking.

Ferry-inclusive holidays, special offers, promotional bookings and part travelled tickets; all bookings where a passenger has been declared with a disability or reduced mobility. If you need to manage these types of booking, please contact us.

For security reasons this facility has a 10 minute timeout limit for you to complete your amendments.