Do you want to share the love, ask a question or let us know we didn’t get it quite right? We’re always happy to hear from you and always keen to improve!
You can find the answers to most questions via our frequently asked questions.
View frequently asked questions
And you can make most changes to your booking using Manage My Booking
But If you can’t find the answers you’re looking for on these pages, please don’t hesitate to contact us.
Our teams are on hand to reply to all your emails. We would normally do so within 24 to 72 hours but, due to the high volume of emails we are experiencing, it can currently take about 7 days. To limit the wait, you will find below three email addresses that will direct you to the right team as quickly as possible:
I’d like to book my sailing with you
I have a question about my booking and I can’t find the answer
I’ve booked one of your holidays and I have a question
If you would prefer to call us, please contact us on 0330 159 7000 between 09:00 - 18:00 (Mon - Fri) and 09:00 - 16:30 (Sat - Sun).
Our brilliant contact centre team love sharing their destination expertise and offering as much support as possible, think of them as your virtual travelling companions – there for those complicated questions you can’t find answers to on our website and to help make any changes you can’t arrange yourself through our self-service options.
If you see our Live Chat icon, you can also get through to one of our destination experts and they will be happy to give prompt, swift advice.
For last-minute emergencies, remember that the contact details of the ports you are travelling to and from appear in the small prints of your ticket!
Our registered address and company information
BAI sa / Port du Bloscon / BP 72 / 29680 ROSCOFF.
SA à Directoire et Conseil de Surveillance au Capital de 22 831 056€.
RCS Brest B927 250 217 - SIRET 927 250 217 00019 - Code APE 5010Z HABILITATION N° HA 029 95 0003 - TVA FR86 927250217