Like so many of you, we’ve been exceptionally busy in 2020 and in truth, we’ve struggled to keep up with the huge volume of incoming contact. Where typically we would reply to emails within hours and answer phones promptly, that’s changed this year and we know how disappointing that has been for many of you. All of that said, we are now up and running and, albeit slowly, we’re working our way through the backlogs and speaking to more and more of you every day.
Our brilliant contact centres love sharing their destination expertise and offering as much support as possible, think of them as your virtual travelling companions – there for those complicated questions you can’t find answers to on these pages and to help make any changes you can’t arrange yourself through our self-service options.
You can find the answers to most questions via our frequently asked questions.
View frequently asked questions
And you can make most changes to your booking using Manage My Booking
If you can’t find the answers you’re looking for on these pages, contact us using one of the below options. Typically you’ll get a quicker response by holding and speaking to us on the phone or via livechat. If you prefer to email please select the appropriate address below, but please be patient and do not send multiple emails, this creates duplicate work for the teams and slows our response times down.
I’d like to book my sailing with you
I have a question about my booking and I can’t find the answer
I’ve booked one of your holidays and I have a question
If you see our Live Chat icon, you’ll get through to one of our destination experts and they will be happy to give prompt, swift advice.
If you would prefer to call us, we’re pleased to offer a limited phone service between 09:00 - 18:00 (Mon - Fri) and 09:00 - 16:30 (Sat - Sun). Please call us on 0330 159 7000.
Lines are really busy and it can take a very long time to get through so only call if you think it’s essential please. Service levels will get better!
Our registered address and company information
BAI sa / Port du Bloscon / BP 72 / 29680 ROSCOFF.
SA à Directoire et Conseil de Surveillance au Capital de 22 831 056€.
RCS Brest B927 250 217 - SIRET 927 250 217 00019 - Code APE 5010Z HABILITATION N° HA 029 95 0003 - TVA FR86 927250217