Information for passengers with disability or reduced mobility
The safety and comfort of all our passengers is important to us so please tell us of any disability or reduced mobility issues that you have. For us to be able to provide you with the correct level of service, we need specific information about your needs.
We cannot guarantee your travel, or any assistance, without full disclosure of your needs at the time of booking.
Occasionally, there may be times when your booking has been confirmed but, after discussing the assistance you require and consulting with the relevant ships and ports, we may be unable to carry you on a particular sailing. This is because we have safety limits for the number of passengers with disability or reduced mobility that we can safely carry.
If you experience problems when making your booking online, this may be due to safety limits.
Please call us on 0330 159 5015 or speak to us using our online chat if you have any problems when making your booking or to discuss your travel options.
Taking your pets on holiday
Your pet must be covered by an EU Animal Health Certificate or EU Pet Passport issued by another EU country. These rules apply to assistance dogs too.
You cannot book animals that are not dogs, cats or ferrets online. In order to do so, please call 0330 159 7000.
We recommend that you speak to your authorised vet and keep up to date with DEFRA guidelines on the gov.uk website.
Please remember that you will need a new Animal Health Certificate every time that you travel to an EU country.
You can find more information and guidance, in English, by visiting the relevant website for the country you will be travelling to. For information about visiting France please click here, and for Spain please click here.
Where are animals kept on board?
There are several options for travelling with your pet on board our ships. Only assistance dogs are allowed in passenger areas of the ship.
Kennels
Only dogs are allowed to stay in kennels. Two different sizes of kennels are available on board; one size for large dogs and one size for small dogs.
Your kennel options depend on which ship you are travelling on:
- Bretagne - a kennel is optional as pets can stay in your vehicle
- Cap Finistère - a kennel is optional if pet-friendly cabins are available
- Pont-Aven to Spain - a kennel is compulsory
- Pont-Aven to France (Roscoff) - a kennel is optional as your pet can stay in your vehicle
Pet-friendly cabins
If you are travelling with more than one pet, please call us on 0330 159 7000 to make a reservation.
Your pet-friendly cabin options depend on which ship you are travelling on:
- Connemara - a pet-friendly cabin is compulsory
- Normandie - a pet-friendly cabin is optional as your pet can stay in your vehicle
- Cap Finistère - a pet-friendly cabin is optional if kennels are available
- Galicia - a pet-friendly cabin is optional if kennels are available
Pets in vehicles
On ships without kennels or pet-friendly cabins, your pet must remain in your vehicle. Visits to see your pet must be arranged by staff at the Information Desk once you are on board.
On our high-speed ferry, Normandie Express, visits to your vehicle will only be allowed in exceptional circumstances.
Cost (per pet):
Route |
Price per pet |
UK - France |
£29 |
France - UK |
£29 |
UK - Spain |
£45 |
Spain - UK |
£45 |
We will not accept bookings:
- On the day of departure
- For unaccompanied pets
- For those travelling by foot, bicycle or motorcycle
- For rabbits
Holiday bookings with pets
If you are booking holiday accommodation, please make sure that you have chosen accommodation that accepts pets or your booking may be refused.