Information for passengers with disability or reduced mobility
The safety and comfort of all our passengers is important to us so please tell us of any disability or reduced mobility issues that you have. For us to be able to provide you with the correct level of service, we need specific information about your needs.
We cannot guarantee your travel, or any assistance, without fulldisclosure of your needs at the time of booking.
Occasionally, there may be times when your booking has been confirmed but, after discussing the assistance you require and consulting with the relevant ships and ports, we may be unable to carry you on a particular sailing. This is because we have safety limits for the number of passengers with disability or reduced mobility that we can safely carry.
If you experience problems when making your booking online, this may be due to safety limits.
More detailed advice for disabled passengers
Please call us on 0330 159 5015 or speak to us using our online chat if you have any problems when making your booking or to discuss your travel options.
Taking your pets on holiday - the PETS travel scheme
Your pet must be covered by the Pets Travel Scheme in order to travel
You cannot book animals that are not covered by the Pets Travel Scheme online. In order to do so, please call 0330 159 7000
What you need (ex. UK)
A pet passport or third country certificate showing that the pet has been micro-chipped and vaccinated against rabies. Your pet may not leave or re-enter the UK until 21 calendar days have elapsed from the date of the rabies vaccination. It is compulsory for dogs to wear a muzzle.
What you need (ex. Continent)
Dogs - A pet passport or third country certificate showing the dog has been treated against tapeworm not less than 24 hours, and not more than 120 hours before arrival in the UK. Tick treatment is no longer required. It is compulsory for dogs to wear a muzzle.
Cats and ferrets - A pet passport or third country certificate. Tick and tapeworm treatment is no longer required.
Where are animals kept on board?
There are several options for travelling with your pet on board our ships. Only assistance dogs are allowed in passenger areas of the ship.
Kennels
Only dogs are allowed to stay in kennels. Two different sizes of kennels are available on board; one size for large dogs and one size for small dogs.
Although Bretagne has kennels, they’re not compulsory on our Portsmouth to St Malo route. Your dog is allowed to remain in your vehicle.
When sailing to/from Spain onboard Cap Finistère or Pont-Aven, dogs must stay in kennels.
When sailing from Plymouth to Roscoff on a Thursday overnight sailing kennels are not compulsory.
Pet-friendly cabins
If you are travelling with more than one pet, please call us on 0330 159 7000 to make a reservation.
When travelling with a pet on board Etretat or Connemara you must book a pet-friendly cabin.
When travelling on board Normandie it is not compulsory to book a pet-friendly cabin.
When travelling on board Cap Finistère it is not compulsory to book a pet-friendly cabin if kennels are available.
Pets in vehicles
On ships without kennels or pet-friendly cabins, your pet must remain in your vehicle. Visits to see your pet must be arranged by staff at the Information Desk once you are on board.
On our high-speed ferry, Normandie Express, visits to your vehicle will only be allowed in exceptional circumstances.
Cost (per pet):
| Route |
Price per pet |
| UK - France |
£25.00 |
| France - UK |
£25.00 |
| UK - Spain |
£39.50 |
| Spain - UK |
£39.50 |
We will not accept bookings:
- On the day of departure
- For unaccompanied pets
- For those travelling by foot, bicycle or motorcycle
- For rabbits
Holiday bookings with pets
If you are booking holiday accommodation, please make sure that you have chosen accommodation that accepts pets or your booking may be refused.
