We need to have accurate information about the dimensions of your vehicle for a variety of reasons, including safety.
Supplements apply to cars, MPV's / 4x4's over 5m long and 1.83m high and Motorhomes, Mini-buses and Vans over 5m long and 2.6m high.
Please make sure that you specify the correct dimensions of your vehicle using the dropdown fields when making your booking. You must select 'yes' to 'Are you taking any roof items?' if you are doing so otherwise the correct space will not be allocated.
You can take a rear-mounted bicycle carrier on the back of your vehicle for a small supplement. Please select the ‘Yes’ option under ‘Are you taking a rear-mounted bicycle carrier’.
Tell us the full height of your vehicle inclusive of any roofload such as a roof box or bike carrier.
If you're unsure about your vehicle dimensions or need further assistance please call our Reservations Team on 0330 159 7000
Please be aware that if you provide incorrect information about your vehicle, you will have to pay extra charges at the port or you may be refused travel.
The length of your trailer or caravan must be measured with the hitch included.
Please make sure you specify the correct dimensions of your trailer or caravan using the dropdown fields when making your booking.
Bookings for a motorcycle or bicycle with a trailer cannot be booked online. Please call us to book these vehicles with trailers.
Due to the size of the garage on our high-speed ferry, Normandie Express, we cannot transport any vehicle towing a caravan or trailer on this ship.
Please note that all vehicles over 1.83m high need to be reversed onto this ship.
To comply with French and Spanish legislation, we must have the vehicle registration numbers of all the vehicles that we transport.
If you are travelling with a hired vehicle, please let us know when you are asked to input your vehicle registration number on step 4.
For further information please call 0330 159 7000
You can safely take your motorcycle or bicycle on any of our ferries. We also carry the following vehicles:
The safety and comfort of all our passengers is important to us so please tell us of any disability or reduced mobility issues that you have. For us to be able to provide you with the correct level of service, we need specific information about your needs.
We cannot guarantee your travel, or any assistance, without full disclosure of your needs at the time of booking.
Occasionally, there may be times when your booking has been confirmed but, after discussing the assistance you require and consulting with the relevant ships and ports, we may be unable to carry you on a particular sailing. This is because we have safety limits for the number of passengers with disability or reduced mobility that we can safely carry.
If you experience problems when making your booking online, this may be due to safety limits.
Please call us on 0330 159 5015 or speak to us using our online chat if you have any problems when making your booking or to discuss your travel options.
Your pet must be covered by an EU Animal Health Certificate or EU Pet Passport issued by another EU country. These rules apply to assistance dogs too.
You cannot book animals that are not dogs, cats or ferrets online. In order to do so, please call 0330 159 7000.
We recommend that you speak to your authorised vet and keep up to date with DEFRA guidelines on the gov.uk website.
Please remember that you will need a new Animal Health Certificate every time that you travel to an EU country.
You can find more information and guidance, in English, by visiting the relevant website for the country you will be travelling to. For information about visiting France please click here, and for Spain please click here.
There are several options for travelling with your pet on board our ships. Only assistance dogs are allowed in passenger areas of the ship.
Only dogs are allowed to stay in kennels. Two different sizes of kennels are available on board; one size for large dogs and one size for small dogs.
Your kennel options depend on which ship you are travelling on:
If you are travelling with more than one pet, please call us on 0330 159 7000 to make a reservation.
Your pet-friendly cabin options depend on which ship you are travelling on:
On ships without kennels or pet-friendly cabins, your pet must remain in your vehicle. Visits to see your pet must be arranged by staff at the Information Desk once you are on board.
On our high-speed ferry, Normandie Express, visits to your vehicle will only be allowed in exceptional circumstances.
If you are booking holiday accommodation, please make sure that you have chosen accommodation that accepts pets or your booking may be refused.