A message from our CEO

Dear all,

It’s been an exciting time here at Brittany Ferries.

Our brand new ship, Galicia, has enjoyed a virtual inauguration and whilst this was not what we had planned originally, it was a creative and innovative solution and celebration of the ship and its construction. A virtual inauguration enabled us to invite many thousands of customers, suppliers, drivers and colleagues to join us in the ship’s official unveiling and I hope you were among those who enjoyed it! If you missed it live (it was very popular!), you can catch up here.

The ship represents an exciting new chapter in our history, helping us deliver a new way to travel to Spain. She’s been designed with an Iberian soul and this is reflected throughout with our usual keen eye for detail.

Whilst muted, these celebrations are fueling our confidence for the future, and this is a confidence I know an increasing number of you are sharing as we see bookings starting to gather momentum in 2021. You will never have a more deserved holiday or break!

Our superb destinations, coupled to a great range of ticket options, offer a level of flexibility and choice that we all need in these uncertain times. Our customary welcome and the life-affirming qualities of travel by sea will ensure your travel with us will be relaxing, inspiring and good for the soul. We can’t wait to welcome you on board.

Elsewhere we’re hearing from many of you about the challenges some of the paperwork requirements are placing on your travel plans. We’re endeavouring to keep these pages up to date but the variances between regions and countries are significant and subject to regular change. It’s rarely been so important to check with each government’s website (you can find links to these sites in the FAQs section of these pages).

Covid security remains a huge issue for all of us in every walk of life, sailing with us is no different. We’ve adopted new measures and protocols for cleaning, getting on and off the ship and dining on board. These measures are understandably subject to regular and rigorous review and this process will be ongoing. Our ultimate aim is to ensure we deliver the best customer experience we can within the constraints Covid has imposed upon us and it’s good to see customer satisfaction rates reflecting our positive progress unequivocally. 

Our focus on customer experience has never been so tight. Your feedback has been driving our performance and direction for some time and we’re starting to see tangible results of that, not just on board but also in our websites, communications and ports.

We’re listening.

Until my next update, please accept my very best wishes for the build up to a most unusual Christmas.

Stay safe and take care

Christophe Mathieu

CEO Brittany Ferries

Last updated: 27 November 2020