Coronavirus (COVID-19) FAQs
My booking has been cancelled, what happens next?
We are now in the process of cancelling all passenger sailings up to 15 June as a result of the COVID-19 outbreak. If your ferry journey or inclusive holiday is among those cancelled, we will contact you by email with an explanation and Refund Credit Note.
Will my holiday be going ahead?
If you’ve booked one of our ABTA bonded, ferry-inclusive holidays, and your sailing is not among those cancelled, please assume it is going ahead. We will contact you if this changes, either as a result of the enforced cancellations or a change to the holiday supplier in question. We’ll help you with the options available to you and do all we can to ensure you can have an enjoyable holiday with Brittany Ferries. As with so many walks of life post-COVID 19, we anticipate changes to the facilities available at some holiday destinations and we’ll do all we can to make sure you are notified in advance, where possible.
I don’t think I’ll be able to travel this summer or later in the year, what can I do?
All our tickets are flexible and most can be amended via Manage My Booking. In recognition of the current situation, we’re also offering enhanced flexibility to those of you who may feel anxious, or disinclined, to travel this summer. For these bookings, we’re offering the chance to amend free of charge (although fare increases will still apply) or to cancel and receive a Refund Credit Note (RCN) for the sum that you have paid to us to date, for a limited time. The RCN will be valid for two years and we’re planning to have our 2021 schedules available for booking by mid-July.
Please note, in order to take advantage of this limited offer, you must contact us if you plan to cancel your booking, in order to ensure applicable fees are not charged. Please also note this offer cannot be backdated.
My Refund Credit Note (RCN) doesn’t cover the full cost of my booking?
The vouchers, or Refund Credit Notes issued are done so on a sailing by sailing basis. If your return sailing is similarly impacted by the cancellations, you’ll receive a second voucher accordingly. All our ferry tickets can be amended by using the Manage My Booking facility. If your return sailing is within 30 days of your cancelled outward and you no longer need it, please do contact us and we’ll arrange a second Refund Credit Note, no questions asked.
When will passenger services resume?
It’s too early to give a precise date at present. A resumption of services can only take place once we have the green light from national bodies and the ability to operate services we consider compliant with WHO recommendations for life during the COVID-19 outbreak. The services we do offer will have to be adapted to cope with the necessary changes in lifestyle and this will have an impact on your on board experience. We’re working hard to keep these adaptations customer-focused, light touch and as unobtrusive as possible. We’re confident we’ll be able to offer a fantastic service, even in these straitened times.
Can I still book later in the year?
We’re still open for business and while the future is currently unclear, we’re confident we will still be operating for many more years to come. We’re taking bookings for ferry services and fabulous holidays to France and Spain and will ensure all customers are kept abreast of developments that will impact them when using our services.
How do I redeem my voucher (Refund Credit Note)?
Your voucher can be redeemed online during the booking process. It’s important to note that only one voucher per booking can be redeemed online. If you have more than one voucher and wish to book a return sailing, please book two one-way sailings and use one voucher for each.
I want to book a sailing for next year
Our schedules for next year are not yet available to book online however it’s worth noting all vouchers issued in relation to the coronavirus cancellations are now valid for two years from the date of issue so there is plenty of time to plan your next holiday or sailing with Brittany Ferries. You can be among the first to book for next season by joining our mailing list.