Getting in touch
I know we can’t offer the kind of customer experience you’re used to right now but things are improving.
We are still receiving thousands of calls, emails and chats, our response times vary. To support general enquiries we are constantly updating our FAQ PAGE based on what our customers are asking. It would be a great help to my team, and fellow customers, if you could search for your answer here first. We need to push all customers to follow these processes to allow us the best opportunity to accelerate service levels.
Package Holiday Enquiries: We’re up to emails received on September 17th.
Customer Service Emails: We’re answering emails in full from September 2nd.
Please rest assured we’re all doing what we can to speed this service up, including bringing in additional support from our port teams and colleagues in France, however against a very complicated global outlook, we’re unable to do more at this time.
The more I can encourage customers to stick to the addresses and processes in place, the quicker these turnarounds will come down. I understand your frustration, but it is improving.
I’ll keep you posted here and on our contact us page.
CEO Brittany Ferries