A warm welcome awaits

After a year of disruption, uncertainty and frequent change, we’re so pleased to have settled into more routine operations, albeit with a scaled back service and timetable. It hasn’t always been easy but one thing has been constant; our will and commitment to offering a comfortable, covid-secure journey with our usual warm welcome and customary flair and style.

Inevitably, given the well-publicised challenges all travel operators have faced, there have had to be changes. We’re listening carefully to our customers as those changes evolve and doing all we can to provide the very best service in the most challenging of circumstances.

Driving on to the ship

Admittedly driving on board has never been the most popular part of the journey! In previous years it’s often been very busy with cars parked closely together, especially on older ships, queues by the lifts and slow progress made up the stairwells.

Please ensure you follow all instructions from the crew and remember to put on your mask before leaving your car. Ensure safe social distancing on the car decks, stairs and lifts.

Please note there won’t be a sanitisation station in the garage itself, it is still a busy, working environment that needs to be negotiated as swiftly as possible, but there are stations throughout the passenger areas for your use, including near most lifts.

Eating and drinking on board

We’ve always loved feeding you. Over the years we’ve built a reputation for excellent cuisine on board, as far removed from the usual transport food options as you can imagine and we’re really proud of that!

With services necessarily scaled back and the number of passengers on board at any given time significantly reduced, we’ve done what we can to still provide tasty food that reflects our values but that is delivered in a manner that is both covid-secure and respects the recommended physical distancing rules.

The good news is that our main restaurants have now reopened and are operating at a reduced capacity. For breakfast there will be a limited breakfast buffet (served at your table) and for dinner although we’re not currently able to offer our renowned buffets in the main restaurants we have introduced two new A La Carte menus offering the choice of a starter & main or main & dessert for just £24.95, or enjoy all three courses for £29.95.

There’s also a new brunch menu launching aboard Normandie, Mont St Michel and Pont-Aven serving a choice of hot dishes throughout the morning. Main restaurants will remain closed during lunchtime though there is still the option to enjoy a meal in the self-service restaurant.

The cafés and bars have also now reopened.

Please ensure you observe the onboard guidelines with respect to physical distancing and, as with all public areas on board, please wear your masks at all times until you are seated and ready to eat or drink. Again, this is a point of law, not choice.  

Shopping

Our main boutiques are open with a limited number of customers allowed in at any one time in order to maintain physical distancing. 

We’ve all been learning how to smile with our eyes from behind our masks and again, the welcome will be warm and helpful.

Opening times and customer limits will be advertised on board.

Entertainment/Spa treatments

Our onboard cinemas, playrooms and video games rooms have also now reopened at a limited capacity. 

We have also resumed some on board entertainment on selected sailings (Plymouth/Santander/Plymouth) and this is proving a welcome break for many of you.

Although our services are still limited in order to make them Covid-secure and help ensure our long-term viability, our values remain undimmed. We still want to give you an outstanding experience that you will find secure, reassuring and, most of all, enjoyable! 

We’ll keep listening to you and continue to drive improvements to every aspect of your time with us. We can’t wait to see you back on board!

Bon voyage!

Joëlle Croc

Director of Customer Experience, Products and On Board Sales