New ferry ticket types

For travel from 22 April 2020 we are offering a new range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs.

During the booking process you will be able to choose from the following three fare options.

  • Economy: The cheapest fare, ideal if you're confident your travel plans will not change
  • Standard: Our most popular choice, will allow you to amend or cancel your booking within certain conditions
  • Flexi: The most flexible fare, gives you the freedom to make free amendments up until four hours before your outbound sailing

Full details of each option and related cancellation fees and refunds are shown in the tables below.

Compare our ticket types

  ECONOMY STANDARD FLEXI
Payment at time of booking 100% Deposit of 50% 1 Deposit of 25% 1
Amendments 2 A fee applies Free up until 2 weeks before outbound sailing Free up until 4 hours before outbound sailing
Cancellation fees 100% 50% - 100% 3 25%
Refunds No Part refund by travel voucher Part refund by payment method

1 The balance will be due 60 days prior to departure. Full payment is required if booking within 60 days of travel.

2 A £20 fee applies to all Economy ticket amendments and to Standard/Flexi tickets following the free amendment period. Fees are in addition to any price increase that may apply.

3 Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing.

Cancellation fees and refunds

Number of days before first scheduled departure ECONOMY STANDARD FLEXI
Over 60 days 100% cancellation fee 50% cancellation fee (deposit) 25% cancellation fee (deposit)
15 - 59 days 100% cancellation fee 50% cancellation fee (deposit)
50% refund by travel voucher
25% cancellation fee (deposit)
75% refund by payment method
0 - 14 days 100% cancellation fee 100% cancellation fee 25% cancellation fee (deposit)
75% refund by payment method

View our full ferry terms and conditions

More ticket type questions

My sailing is before 22 April 2020, will the new ticket types be available on my current booking?

No, reservations for travel prior to 22 April 2020 are subject to the terms and conditions at the time of booking. Please refer to your ticket for more information.

Booking a ticket to sail out before 22 April 2020 and returning to after this date

To make a ferry reservation with the outbound sailing up until 21 April 2020, and the return sailing after this date, you will need to book two one-way tickets.

Are the new ticket types available on all bookings?

Currently our new ticket types are only available on ferry only reservations. Holidays and promotional fares are subject to separate conditions details of which are available when booking.