Travelling as a foot passenger

If it's been a while or if you've never travelled as a foot passenger on a ferry or with Brittany Ferries before, then you may have lots of questions about the travel process. We've put together this useful guide to help you prepare for your journey.

Before you leave home

Travel essentials

  • Documents: All passengers need a valid passport or ID card to travel with us
  • Plan your journey to the port: There is a minimum 45 minute check-in prior to departure. Please check your ticket as this time may vary

Special travel needs

  • Please contact us before the day of departure if you have any special travel needs that you think may affect your journey 
Travel tip! Soap and towels are supplied in every cabin. For overnight sailings without a cabin there are public showers on our ships (except Etretat, Baie de Seine and Normandie Express) and we sell Sleep Packs and Shower Packs onboard.

Arrival at your departure port

  • Follow the signs to the Brittany Ferries terminal building and go to the Brittany Ferries desk where we will ask you for your booking reference and passport
  • You'll be given your boarding card and a ship guide containing useful information, a deck plan and safety instructions
  • If you've booked a cabin or seat, the number will be on your boarding card, which also acts as your cabin key. The code for the free onboard Wi-Fi is also printed on this boarding card
  • You can use the terminal facilities if there is time to do so. Please listen out for any announcements for passengers to board the ferry

Boarding the ship

  • When boarding starts, please make your way to the boarding gate with your boarding card and passport ready for further inspection
  • Security checks take place after Passport Control. Random spot checks are carried out at security so please cooperate with the officials
  • On passing through the security area, you will be directed to a bus which will drive you to the foot passenger gangway. In some of our ports, there will be a short walk from the terminal building to board the ship
  • Please note, some of our ports do not have lifts to access the ship and require you to walk up a ramp, an escalator or some stairs, please see the below table and contact us if you have any mobility issues
Port Lift Escalator Ramp Stairs
Portsmouth    
Plymouth    
Poole      
Caen    
Cherbourg    
Le Havre A bus will drive you to and from the ship
Roscoff      
St Malo      
Santander      

Whilst on board

  • The time onboard is always UK time (all departure times are quoted in local time to the ports)
  • On each deck there are detailed ship plans on the walls to help you locate your cabin or seat
  • There is an area on each ship (except Baie de Seine) where you can leave larger items of luggage. Please note that on Normandie Express and Etretat larger items of luggage will be stored on the car decks and will be inaccessible while the ship is at sea
  • There is an Information Desk on each ship located on deck 6 or 7. Our bilingual staff will be happy to assist with any enquiries
  • Relax and enjoy the onboard experience!

There is plenty to do whilst onboard our ships, especially for children including a play room and cinema. Find out more about the onboard experience on each of our ships. The name of the vessel you are sailing on will be shown on your travel documents.

On arrival

  • We kindly request that you leave your cabin 30 minutes prior to arrival to help us with the cleaning for the next sailing. Please ensure that you take all your personal belongings with you
  • On overnight sailings you will receive a wake-up call, played in your cabin, approximately 60 minutes before arrival
  • An announcement will be made as to when you can leave the ship. This will normally be via the gangway. Please wait on the upper decks in the lounges until this announcement is made
Travel tip! Please be advised there can be delays when queuing for UK border controls, to speed things up, please have your passport open at the photo page and removed from any cover.